FR
4 things to think about before you move!

1. Check if our services are available at your new address
It is possible that you move to a city that is not served by DERY. Once you know your new address, contact one of our customer service agents to see if our services are available. If this is not the case, the agent will accompany you in the account closing steps on the date that suits you best. You will have to return the equipment and start the process of finding a new telecommunication provider.
2. Choose the date of installation of the services at your new address
One of our technicians will have to go to your new address to connect the services and make the appropriate tests. Since this is a busy period, be sure to make an appointment in advance to have the installation date of your choice, as your presence will be required.
3. Plan a possible phone number change
DERY is subject to certain CRTC regulations regarding telephone exchanges. So if you move to another city, you may have to get a new phone number. The agent who will prepare your move will inform you of the situation. Be sure to record the new number to notify your other suppliers.
4. Bring your equipment
with you
The terminals, the Internet modem, the router and the phone modem must follow you to your new address. Unplug them and make sure you have everything on hand the day the technician visits your new home. TVs and computers must also be accessible to validate the operation of the service.
1. Check if our services are available at your new address
It is possible that you move to a city that is not served by DERY. Once you know your new address, contact one of our customer service agents to see if our services are available. If this is not the case, the agent will accompany you in the account closing steps on the date that suits you best. You will have to return the equipment and start the process of finding a new telecommunication provider.
2. Choose the date of installation of the services at your new address
One of our technicians will have to go to your new address to connect the services and make the appropriate tests. Since this is a busy period, be sure to make an appointment in advance to have the installation date of your choice, as your presence will be required.
3. Plan a possible phone number change
DERY is subject to certain CRTC regulations regarding telephone exchanges. So if you move to another city, you may have to get a new phone number. The agent who will prepare your move will inform you of the situation. Be sure to record the new number to notify your other suppliers.
4. Bring your equipment
with you
The terminals, the Internet modem, the router and the phone modem must follow you to your new address. Unplug them and make sure you have everything on hand the day the technician visits your new home. TVs and computers must also be accessible to validate the operation of the service.
1. Check if our services are available at your new address
It is possible that you move to a city that is not served by DERY. Once you know your new address, contact one of our customer service agents to see if our services are available. If this is not the case, the agent will accompany you in the account closing steps on the date that suits you best. You will have to return the equipment and start the process of finding a new telecommunication provider.
2. Choose the date of installation of the services at your new address
One of our technicians will have to go to your new address to connect the services and make the appropriate tests. Since this is a busy period, be sure to make an appointment in advance to have the installation date of your choice, as your presence will be required.
3. Plan a possible phone number change
DERY is subject to certain CRTC regulations regarding telephone exchanges. So if you move to another city, you may have to get a new phone number. The agent who will prepare your move will inform you of the situation. Be sure to record the new number to notify your other suppliers.
4. Bring your equipment
with you
The terminals, the Internet modem, the router and the phone modem must follow you to your new address. Unplug them and make sure you have everything on hand the day the technician visits your new home. TVs and computers must also be accessible to validate the operation of the service.


Frequently Asked Questions

+ What are the steps to follow when I move?
+ How many days before my move should I contact DERYtelecom?
+ Can I let you know about my future move online?
+ Are there any costs associated with my move?
+ The outlets are already installed in my new home. Can I make the connection myself?
+ How can I change the date of my appointment?
+ Do I have to be present during a technician's visit?
+ Do I have to move the DERYtelecom equipment to my new address myself?
+ By making an appointment with a technician, will I receive a confirmation?
+ Will I have access to the same TV channels at the same price?


Talk to an agent
From Monday to Friday
8 a.m. to 5:30 p.m.

Saturday
8 a.m. to 4 p.m.
1.866.544.3358
Availability of services

Check if our services are offered at your address.

Check



Talk to an agent
From Monday to Friday
8 a.m. to 5:30 p.m.

Saturday
8 a.m. to 4 p.m.
1.866.544.3358



Availability of services


Check if our services are offered at your address.

Check


*DERYtelecom offers a free move per 12 month period. Free includes the installation of TV, Internet and telephone services. Activation fee not included.