Available in french only.
Available in french only.
Available in french only.
Available in french only.
Input source selection
TV series recording
Are you a remote control pro?
User guide and connections
Live TV control
Yes. If your remote control has the REPLAY button, press it to instantly rebroadcast the last 15 seconds of the program. If your remote control does not have a replay button, use the PAGE button.
We can go back 30 minutes on an HD channel and 2 hours on SD if the channel was tuned in all this time, of course!
You can take a two hour break on an SD channel and a 30 minute break on an HD channel.
Personal video recorder
Yes. Your PVR controls rewind and fast forward at four speeds. You only have to press the REW or FF buttons up to four times. The indicator on the screen will display the current speed to control the reading.
Yes. You can watch it live or rewind and watch it from the start without interrupting its recording.
No. However, you can use fast forward during recorded advertising messages.
Yes. Parental control restricts viewing of recorded programs. If you schedule the recording of a program that you have locked, it will be recorded, but there will be no sound or picture during recording. A restriction notice will appear on the screen allowing you to enter your code and view the program being recorded. Once registration is complete, you can access it from "My Registrations" by entering your code.
Note: You can also program a parental lock for certain programs already recorded. Use the STAR button on your remote control or the lock icon from "My Recordings" or from an information screen for recorded programs.
Only if you have configured it to do so. The PVR will automatically delete programs if you give it the command by checking the programs to delete. When the recording space is full, older records will be deleted first.
Schedule a series recording: select an episode of the series and press the INFO button. Follow the steps and voila!
You can keep them as long as you like. Remember, however, that the recording space is limited and that you must delete certain recordings from time to time to make room for new shows.
The recording capacity depends on the video format recorded.
DCX-3400/3510 : Your dual tuner PVR can record up to 200 hours of programming in standard format and 40 hours in HD. The hard drive has a capacity of 320 GB. Some models have a capacity of 500 GB and can store up to 350 hours of SD programming and 60 hours in HD.
DCT-6416/3416 : Your dual tuner PVR can record up to 100 hours of programming in standard format and 20 hours in HD. The hard drive has a capacity of 160 GB.
DCT-6412 : Your dual tuner PVR can record up to 75 hours of programming in standard format and 15 hours in HD. The hard drive has a capacity of 120 GB.
The record limit is determined by the space remaining in the PVR. For example, a 2-tuner terminal can record 2 shows at the same time while you are watching a 3rd one already recorded. Note that the number of hours of recording varies from device to device and that you can see the percentage of space used when you press LIST.
There is no limit to the number of recordings, as long as you do not schedule more shows at the same time as your PVR type allows it and you have enough recording space left.
A message will appear on the screen telling you that the recording space is limited (80% full) or completely filled.
Note: If you have a recording in progress and you are running out of space, the recording will stop. You can still see the free recording space from "My recordings". You can also manually delete recordings and configure your device to automatically delete recorded programs when space runs out.
Unplug the PVR from the wall outlet for 2 minutes, then plug it back in and turn on the device. If the message still appears when you press LIST, contact our Technical Support at 1.866.544.3358.
By accessing the recording options, you can adjust the recording start and end times and ensure that the event will be recorded in full.
It’s likely that the episode was identified as “Re-run” instead of “New” and that your recording settings did not take it into account.
Sometimes episodes are misidentified by channels, which is why we recommend selecting the "All episodes" option when scheduling the recording of a series.
Delete a recorded program. The PVR should display the new value of the contents of your hard drive. If the problem persists, contact our Technical Support at 1.866.544.3358.
All recordings made before the power outage will be retained. The recordings which were to take place during the failure must be reprogrammed.
Disconnect the power cable from the PVR for 30 seconds and reconnect it. Wait 5 minutes and press the LIST button. Your list of recorded events should be available. If the problem persists, contact our Technical Support.
You can turn off your PVR. It will turn on by itself at the right time to perform its recording schedule.
Video on demand
Yes. When you order a movie or show on a channel to which you have subscribed, no fees apply. Example: If you subscribed to SUPER ÉCRAN, the selection of movies to watch is free of charge.
That being said, fees apply on a rental made in the "Films Francos" and "Movies" sections, as they offer additional content to the basic programming of your subscription. The rental price is indicated in the description box of the movie, located at the top left of the screen.
No. VOD is a free subscription service to digital television, where technology allows it.
Yes. You must select the "Buy" option and press the OK/SELECT button. A new window will appear in which you will have to confirm a second time by pressing OK/SELECT again.
VOD offers a library whose content is mostly free with basic digital television subscriptions, pay-per-view channels and digital packages. If you rent a chargeable movie on VOD, you have 24 hours to watch it at the time of your choice.
The Indigo Channel is a premiere movie rental service. Its content is always chargeable and you must view your rental when it is broadcasted, at the time determined by the channel. Once the movie is over, it is no longer accessible.
This message appears when a function is not accessible when the PVR has not received all the required data. This often occurs after a power failure.
This is often caused by a change of source. Press the VIDEO SOURCE button. If a menu appears, choose the source that matches where the PVR is connected to the TV, such as "HDMI 1" or "AV".
Also take a look at our "Source selection" tip video.
Make sure that all cable connections are in place and that your TV is on the correct channel (3 or 4). Also, make sure that you control the PVR (press the CABLE button on the remote control).
This is called "mosaic". If this happens on one channel only, it is often caused by a problem with the broadcast of the channel itself.
If the mosaic is present on more than one channel, contact our Technical Support, as it may be a signal problem that needs to be corrected by our teams.
Press the EXIT button to return directly to watching TV, or the LAST button to return to the previous menu.
This indicates that the guide information is being downloaded. Wait a few minutes. If the channel names do not appear on the left of the schedule after 15 minutes, unplug the PVR 30 seconds, plug it back in and if the programming data does not appear after another 30 minutes, contact our Technical Support. A PVR can take up to 60 minutes to reload its guide after a power failure or reconfiguration.
Disconnect the PVR and reconnect it. This will reset it. Wait for the data to download. This can take between 15 and 30 minutes.
Select the event in the guide and press OK/SELECT. Follow the instructions. Enter your PIN when requested. By default, the PIN is "1-2-3-4".
A few minutes before the broadcast, a reminder message on the screen will indicate that your rental is about to start. See also our "Pay-per-view Event" tip video.
Click on "My rentals" in the pay-per-view programming menu and choose the program to which you wish to return. You can return to the point where you were, using the "Return" function or start over at the beginning using the "Restart" function.
The data is transmitted to our guide supplier by Indigo and sometimes information is changed at the last minute without being able to be adjusted in time in the guide. You can consult the costs and hours of broadcasting on the Indigo website.
Several factors explain a restrictions on pay-per-view orders.
The most common are:
• Perhaps, by mistake, you have placed too many orders. You must then cancel an order to add another.
• You may have reached your credit limit.
Perform a new code research after deleting the programming of the MODE button. Here's how:
• Keep the SETUP button pressed until the button for the last mode selected flashes twice.
• Release it.
• Press and release the MODE button. The button will then have been deleted twice.
• Keep the TV button pressed until all the buttons light up and go out twice.
• Enter the code corresponding to your television model using the digital buttons.
• To test, press POWER. If the TV closes or opens, your remote control is configured. If the code does not work, refer to the remote control manual, available at the bottom of this page.
Disconnect the power supply from the PVR for 30 seconds then reconnect it. If the buttons still do not work after a few minutes, repeat this procedure or contact our Technical Support.
• Press the CABLE button on the remote control to make sure you are in “cable” mode. Try your remote control again. If it still does not respond, go to the next step.
• Press the CHANNEL button on the front of the PVR box. If the channels change, the problem comes from the remote control only. You may need to replace the batteries or the remote control itself.
If the PVR has just been installed, the guide will take between 15 and 30 minutes to download. If nothing happens after this interval, disconnect the PVR and reconnect it. Wait another 15 to 30 minutes. If the interactive menu screen still does not appear, contact our Technical Support.
Check that the remote control is pointing towards the device and that you are within 4.5 meters of it. Also, make sure there are no objects between the remote control and the devices' infrared sensors.
To turn on these devices, you must program the TV codes on the remote control. For Sony brand devices, use the TV code "0000" and the VCR code "0032". For Sharp devices, use the TV code "0093" and the VCR code "0048".