DERYtelecom - Covid-19 DERYtelecom - Toujours en ligne

DERYtelecom monitors the situation hour by hour and takes all necessary measures to protect the health of its subscribers and employees, while ensuring the best possible service. The information on this page will be updated regularly.

No excess download fees incurred in March and April will be billed to our residential and business Internet subscriberse
Several channels currently offer free preview. Some are already included in your basic package. Rest assured that we remain on the lookout for any free preview offers in order to make it available as quickly as possible.

Free previews in force:
Yoopa, CTV News Channel, HGTV, National Geographic, Slice, Wild Pursuit Network, ELLE Fictions, ICI Explora and Planète +.

 Customer service
Our telephone support services are all active according to the usual hours, both for information on your packages and for technical support.

Services on the road and in our stores are always offered, but subject to certain measures to ensure the safety of everyone:
  • Hygiene measures for surfaces and equipment.
  • Hygiene measures for surfaces and equipment.
  • Respect for a minimum distance of two meters between individuals.
  • Limitation of the number of people visiting our stores.
  • Prioritization of reparations and cancellation of certain work on the network to provide service to subscribers.
When confirming an appointment with a subscriber, the agent must ask you a few security questions and could postpone a technician's visit to a later date if he deems it necessary, and this, in the purpose of protecting our subscribers as well as our employees.