Contact us
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Customer service (toll free): 1.866.544.3358 | Administration: 1.866.544.3397
DERYtelecom | servicesaguenay@derytelecom.ca
Business hours:
Already contacted us?
If you already have contacted our team and your issue remains unresolved, you might consider filing a complaint or sending a comment at plainte@derytelecom.ca.
Customer experience is our priority and we would like to assure you that all comments matter and participate in our continued development. However, if you concerns have not been addressed, pleas try the following option.
You might consider filing a complaint with the Commission for Complaints for Telecom-television Services (CCTS).
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1 888.221.1687.
