Contact us
Customer service (toll free): 1.866.544.3358
DERYtelecom | servicesaguenay@derytelecom.ca
Business hours:
| Holiday schedule | |
| La Baie | Saint-Raymond Store December 23, 25, 26, 29, 30 and January 1, 2: Closed December 24, 31: 10am to 4:30pm December 27 and January: 1am to 5:30pm December 28 and January 4: 9am to 1pm |
Baie-Saint-Paul Store December 23, 30: 9am to 5:30pm December 24, 31: 9am to 16:30pm December 25, 26, 29 and January 1, 2: Closed December 27 and January: 9am to 8pm December 28 and January 4: 9am to 1pm |
| Fatima Store December 24, 31: 9am to 4:30pm December 25, 26, 28, 29 and January 1, 2, 4: Closed December 23, 27, 30 and January 3: 9am to 5pm
|
Pont-Rouge Store December 23, 24, 25, 26, 28, 29, 30, 31 and January 1, 2, 4: Closed December 27 and January 3: 12pm to 5:30pm |
|
All areas |
|
Already contacted us?
If you already have contacted our team and your issue remains unresolved, you might consider filing a complaint or sending a comment at plainte@derytelecom.ca.
Customer experience is our priority and we would like to assure you that all comments matter and participate in our continued development. However, if you concerns have not been addressed, pleas try the following option.
You might consider filing a complaint with the Commission for Complaints for Telecom-television Services (CCTS).
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1 888.221.1687.
