 418.544.3358 Toll free: 1.866.544.3358 |  Postal address C.P. 1154, La Baie (QC), G7B 3P3 |
 servicesaguenay@derytelecom.ca |
| Customer service Monday to Friday: 8 a.m to 5:30 p.m Saturday: 8 a.m. to 16 p.m. Sunday: Closed |
Technical support Available 24/7 |
Store
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Consult the address and schedule of the nearest store!
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1.866.544.3358 |
Postal address C.P. 1154, La Baie (QC), G7B 3P3 |
servicesaguenay@derytelecom.ca |
| Customer service Monday to Friday: 8 a.m to 5:30 p.m Saturday: 8 am to 16 pm Sunday: Closed |
| Technical support Available 24/7 |
Store
COVID-19 - Our measures
To allow our employees to balance work and family during this period of Covid-19, our points of service remain closer fod an indefinite period. Please direct your inquiries to customer service by phone.
To allow our employees to balance work and family during this period of Covid-19, our points of service remain closer fod an indefinite period. Please direct your inquiries to customer service by phone.
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Consult the address and schedule of the nearest store! |
Already contacted us?
If you already have contacted our team and your issue remains unresolved, you might consider filing a complaint or sending a comment at plainte@derytelecom.ca.
Customer experience is our priority and we would like to assure you that all comments matter and participate in our continued wwwelopment. However, if you concerns have not been addressed, please try the following option.
You might consider filing a complaint with the Commission for Complaints for Telecom-television Services (CCTS).
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1 888.221.1687.
If you already have contacted our team and your issue remains unresolved, you might consider filing a complaint or sending a comment at plainte@derytelecom.ca.
Customer experience is our priority and we would like to assure you that all comments matter and participate in our continued wwwelopment. However, if you concerns have not been addressed, please try the following option.
You might consider filing a complaint with the Commission for Complaints for Telecom-television Services (CCTS).
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1 888.221.1687.
