DERYtelecom - A day in the life of...

Careers |

A day in the life of...

A human and gratifying life environment

Focused on regional development, DERYtelecom specializes in digital and HD distribution, high speed Internet access and residential phone in the Charlevoix, Lanaudière, Laurentians, Mauricie, Montérégie, Outaouais, Portneuf and Saguenay−Lac-Saint-Jean. DERYtelecom is a major player in the Québec cable distribution industry due to the scope of its network, reaching over 30 000 customers. A total of 409 employees are at work across 13 Québec regions.

Videos in french only.

Customer service


Customer service agent,
always on the frontline!

First contact for the customer, this is a truly interactive job connected with the company’s other departments. The agent can work at the call center or in our stores, in contact with customers and future customers inquiring about our services.

Technical support


Technical support agent
Objective: client satisfaction!

Analysis and problem solving are at the heart of this job which requires further technical and computer knowledge. Calls from across the territory are forwarded to our regional call center available at all times. Every technical issue, great or small, is overcome thanks to our team of dedicated specialists.



Installation technician,
a stimulating job!

Come rain or shine, the installation technician has a privileged contact with our customers. They are the true link between the customer’s needs and our services. Workdays are filled with challenges, and are planned according to consistent safety procedures.

Network technician,


Network technician,
at the heart of our operations!

The cable network technician builds infrastructures carrying services to our customers. Telecommunications are constantly evolving, and our network team works with leading-edge tools.

Dispatching service


Dispatch agent,
our customer comfort in mind!

To manage our technicians schedule and the installation proceedings is a thorough job requiring attention to detail. Within a strong team and a dynamic work space, mutual assistance is required to plan our services installation into every details.



the very foundation of our services!

Every day, our customers and staff use tools developed by our own programming team: web site, client extranet space, internal management software; our IT team has opted for flexibility and data control while designing all these tools. Our team is constantly encouraged to innovate and integrate new technologies to offer our customers and staff the best possible experience.