July 13, 2018 / By : Annie Chiricota

How is your Internet?

You recently noticed that your apps take longer to get through and your emails are slowed to a crawl? You may want to take some time and evaluate if your bundle fits your current needs.

Since your original subscription, you added two cell phones, one tablet and an IP TV set: chances are that your Internet access cannot provide your household adequately anymore.

When using several wireless equipment at once, a new device can require more from your home network, and you may need higher Internet capacity to avoid what is known as ‘’local congestion’’.

Handy tips:
•    Configure updates to take place overnight.
•    Never divulge your password, and make sure that no uninvited guests are using your home network!

One of our customer service agents will be happy to assess your needs at 1.866.544.3358, option #2.

June 25, 2018 / By : Annie Chiricota

Are you a remote control Pro?

You will be once you read this!

Ever wondered what is the purpose of the LAST, LIST, BACK and PAGE keys on your remote?

While watching TV: brings you back to the previous channel tuned.
While navigating through the guide’s menu: takes you back to the previous page or menu.

Instantly displays recordings library and the space occupied on the terminal.
Allows to instantly display by date, channel or title, or even to delete content.

Goes back 10 seconds of a recording or while watching live TV on your PVR.

Allows navigating the TV guide 1 whole page at a time.
While watching a recording: goes forward or back 5 minutes.

You now are officially a Pro!

June 12, 2018 / By : Annie Chiricota

Cyber attacks aimed at home and small business routers

Your DERY wireless network is safe

A malicious software (or malware) called VPNfilter was recently exposed. But do not fear, your DERY router is safe!

What makes the difference with other routers is the firmware DERY customizes its router with. Our IT team customizes the equipment for our customers ensuring VPNfilter cannot affect them.

For those who do not have a DERY router:
Restart the device to quickly disable malicious software by turning it off, and back on.

Here is the FBI recommendation for greater safety*:
-Disable remote management settings.
-Set a new router password.

*Source:  FBI alert I-052518-PSA:

April 23, 2018 / By : Jessica Boudreault

Choose the right password

Are you, like Mark Zuckerberg, using passwords such as ‘’dadada’’? This could have serious consequences should a hacker target you. Here are a few tips to create safe passwords.

You should use different passwords for each of your online accounts (Facebook, emails, bank, etc.). By doing this, hackers might steal identity on one platform, but won’t have easy access to the others. A reliable PIN must include capital and lower case letters, numbers, as well as special characters.

Such passwords are harder to remember, so here’s a free translation of a very useful and simple tip from techno blogger François Charron: Choose a sentence you can adapt according to the platform you’re on. For instance, ‘’I like’’ plus the name of the site or service ‘’ILike1Staples!’’

Test your passwords at It would take a computer over 400 years to crack ILikeStaples! Not bad!

*Source (in French only):

April 12, 2018 / By : Annie Chiricota

Online scams are multiplying

Follow these 5 tips to prevent identity theft.

1. Always use a secured Wi-Fi connection for online banking and shoping. Avoid public and shared Wi-Fi networks.

2. Carefully check the origin of e-Transfers before accepting them and make sure the redirection site is secured (Lock icon in the upper left side) and that you see the right security question/image.

3. Verify email address before clicking on any attached link. Email scams are often very credible, but the address used might not be. In doubt, don't click.

4. When offered a free product, beware if you still have to provide your credit card number. It might be a scam.

5. All information disclosed on social media can be used to steel your identity: phone number, address, and even your date of birth!
March 12, 2018 / By : Annie Chiricota

Stay clear of Internet fraud and phone scams

Fake Internet surveys
Unwanted windows are currently popping-up on the web to supposedly collect comments about DERY. Please note that it’s a scam. All services provider undergo such scams and DERY is no exception. Though they seem very harmless, these surveys are not legitimate. They may represent a threat for your devices and privacy. We advise you to immediately close those windows.

Email fraud
DERY does not request important information from subscribers by mail and never requests personal data through Internet. If you receive such communications, do not answer.

1-900 lines: fees applicable at all times
1-900 lines give you access to services charged per calls, such as games, online contests and fortune-telling lines. 1-900 lines always involve a fee and must not be confused with 1-800 toll-free lines. The cost is determined by the service provide, not by DERYtelecom, which only transfers the charge to its customers. It may take up to 4 months before those charges show up on your invoice. The 1-900 call block option is available for free.
December 22, 2017 / By Annie Chiricota


1. Router’s location: a choice that matters! Choose an open and elevated area to ensure better data transfer and avoid interferences. It might not be the highlight of your decor, but you would be ill-advised to hide it.

2. Up-to-date devices: say goodbye to the old computer! With more recent devices, built-in wireless cards are better adapted to adequately support their daily use.

3. Viruses and spyware: stay clear! Set your antivirus to regularly check for those unwanted guests. They’ve multiplied on the web, and it’s up to you to take care of your device’s health.

4. Secured network: safety first! Never divulge your password. Other users can access your wireless network that is why it must be secured.

5. Bandwidth-hogging applications: time to clean up. Some apps use a lot of bandwidth, overloading online navigation. A good optimization and maintenance software will help your clean up.

December 22, 2017 / By Annie Chiricota


As a telephone service subscriber, you are responsible of all calls on your line. It is thus essential to take all necessary measures to protect yourself.

1-900 lines give access to services charged per call, such as games, contests and chat lines. Costs are determined by the service provider, not by DERYtelecom, which only transfers the charge to its customers. This third-party billing is out of our control and may take up to 4 months before showing up on your invoice.

1-900 numbers always involve a fee, sometimes very costly. This is why children should not make unauthorized calls to these numbers. Call our customer service to activate the free 1-900 call block option.

December 22, 2017 / By Jessica Boudreault

PARENTAL CONTROL: filtering inappropriate content

While navigating on their mobile devices, children might visit sites or download apps featuring inappropriate content. As adults, we may find it hard to control their Internet browsing, especially after bedtime when teens may navigate until the early hours of morning.
To better control Internet browsing, we suggest you restrict access to inappropriate websites and apps through their mobile device operating system. According to the model, you can easily find ways to do just that on Windows, Apple and Android websites!

TV content can also be filtered
There is a simple way to control TV content at home. Rest easy thanks to the Parental control option. Find out how with this video.